Preguntas frecuentes

Una vez realizado un pedido, lo procesamos de inmediato, por lo que normalmente no podemos cancelarlo ni realizar cambios. Sin embargo, contáctenos lo antes posible y haremos todo lo posible por ayudarle.

Le pedimos que verifique nuevamente los detalles de envío antes de realizar su pedido, ya que JesLov Creations no se hace responsable de los paquetes enviados a una dirección incorrecta proporcionada durante el pago.

El envío de confirmaciones de pedido puede tardar hasta 24 horas debido a la alta demanda. Si no ha recibido el correo electrónico de confirmación de pedido después de 24 horas, póngase en contacto con nosotros.

Inicie sesión en su cuenta para consultar el estado de su pedido. Si no tiene cuenta, consulte el enlace "Seguimiento del pedido" aquí.

Una vez procesado tu pedido, recibirás un correo electrónico con la información de seguimiento. Puedes seguir el progreso de tu pedido directamente en la página de seguimiento de JesLov Creations.

Si parece que su paquete se ha detenido, no se preocupe, ¡sigue en camino! Para pedidos internacionales, esto suele significar que está pasando por la aduana, lo que puede tardar unos días más. Para envíos nacionales, ocasionalmente pueden producirse retrasos debido al clima, el volumen de envíos del transportista o actualizaciones de ruta.

Su página de seguimiento se actualizará en cuanto haya nueva información disponible. Si tiene alguna duda después de unos días sin movimiento, no dude en contactarnos. ¡Con gusto le ayudaremos!

We ship within Canada, the United States, and internationally. International shipping availability may vary depending on the destination and available shipping services.

Orders are typically processed within 2-5 business days.

For orders within Canada and the United States, typical delivery is 3-7 business days after fulfillment, depending on the shipping method selected at checkout.

For international orders, delivery times vary depending on the destination, shipping method, customs processing, and local postal services. International delivery times are estimates and are not guaranteed.

Shipping rates are calculated at checkout based on your shipping address, order size, and available shipping options.

International orders are not eligible for free shipping.

International orders are shipped using the best available shipping service based on the destination, package details, and available carrier options.

Most international orders are shipped through PostNL. You will receive a tracking number for your shipment when tracking is available.

Once the package arrives in your country, it may be transferred to your local postal service or the carrier's local delivery partner for final delivery.

U.S. orders are shipped on a Delivered Duty Paid (DDP) basis.

Any applicable duties and import taxes for U.S. orders are calculated and collected at checkout as part of your order total. You should not be required to pay additional import duties or taxes to the carrier upon delivery for charges that were collected at checkout.

For orders shipped outside Canada and the United States, customers are responsible for any customs duties, import taxes, brokerage fees, or other charges that may apply upon arrival.

These charges are not included in the shipping cost paid at checkout and may be collected by the destination country's customs authority, postal service, or delivery carrier.

Customs requirements and charges vary depending on the destination country.

For orders shipped outside Canada and the United States, your package may be held by customs or your local postal service if customs clearance or payment of applicable duties, taxes, or fees is required.

Please monitor your tracking information and contact your local postal service or delivery carrier if your package requires action.

It is the customer's responsibility to complete any required customs clearance and pay applicable charges for international orders outside Canada and the United States.

JesLov Creations is not responsible for packages delayed or held due to unpaid duties, taxes, or incomplete customs clearance.

Yes. Pickup is currently available in Ottawa and Montreal. Available pickup options will be shown at checkout when applicable.

Aceptamos pagos en línea con Visa, Mastercard, American Express, AfterPay, Discover y PayPal. Si es un consumidor internacional, también aceptamos proveedores de pago locales. Verá esta lista al visitar nuestra página de pago.

Solo se le cobrará lo que compró. Si ve cargos duplicados, espere unos días hasta que el problema se solucione automáticamente. Sin embargo, si el problema persiste y está seguro de que solo realizó un pedido, contáctenos a través de nuestra página de contacto con una captura de pantalla del cargo duplicado para obtener más ayuda.

To return an eligible item, securely package the item and include a note with your order number and any exchange details, if applicable.

Please mail your return to:

JesLov Creations
415 Kenwood Avenue
Ottawa, ON
Canada K2A0K5

Customers are responsible for return shipping costs. We strongly recommend using a trackable shipping method, as JesLov Creations is not responsible for returns that are lost or damaged in transit.

Please allow 5-7 business days for processing and handling once your return is received.

Yes. Jewelry items are not eligible for return or exchange unless they arrive damaged or defective.

Personalized, customized, and final-sale items are also non-returnable.

Customers are responsible for return shipping costs, unless the item arrived damaged, defective, or incorrect.

Once we receive your return, we will inspect the item to ensure it meets our return requirements. We will then process the approved refund or exchange.

Please allow at least 5 business days from the date we receive your return for processing. You will receive an email once your return has been processed.

Approved refunds will be issued to the original payment method.

Depending on your bank or credit card company, it may take 1-2 billing cycles for the refund to appear on your statement.

Please contact us at contact@jeslov.com within 7 days of delivery with your order number and photos of the item.

We will review the issue and work with you to resolve it.

We accept online payments through the payment methods available at checkout. Available payment options may vary depending on your location.

Yes. Customers in supported countries may be able to view product and shipping prices and complete their purchase in their local currency.

Currency availability depends on your location and the payment methods available at checkout.

If you see what appears to be a duplicate charge, first check whether one of the charges is still pending. Some duplicate-looking charges are temporary authorization holds and may disappear automatically.

If both charges remain, please contact us with your order details.

No, no es necesario crear una cuenta para realizar un pedido.

Puede crear una cuenta haciendo clic aquí.

Para restablecer tu contraseña, haz clic aquí. Se te pedirá que ingreses la dirección de correo electrónico que usaste para crear tu cuenta. Una vez enviada, recibirás una notificación por correo electrónico con un enlace para restablecer tu contraseña. Una vez hecho esto, podrás iniciar sesión con tu nueva contraseña.

Puedes suscribirte fácilmente a los correos electrónicos visitando jeslov.com y usando el formulario de registro ubicado en el pie de página. Si deseas cancelar la suscripción, haz clic en el enlace "Cancelar suscripción" dentro de tu correo electrónico.