Política de reembolso

Return & Exchange Policy

We want you to love your JesLov purchase. If you are not completely satisfied, you may request a return for eligible items within 14 days of delivery.

To qualify for a return, items must be:

  • Unworn and unused

  • In their original condition

  • Returned with original packaging and tags, where applicable

Return Process

To initiate a return, please contact us at contact@jeslov.com within 14 days of delivery. Include your order number, the item you wish to return, and the reason for your request.

Once your return is approved, we will provide instructions for sending your item back. Please ship your return within 7 days of receiving approval.

Returns sent without prior authorization may not be accepted.

Return Address:

JesLov Creations
415 Kenwood Avenue
Ottawa, ON
Canada

Customers are responsible for return shipping costs, unless the return is due to an error on our part or an item arrives damaged, defective, or incorrect.

We strongly recommend using a trackable shipping method. JesLov Creations is not responsible for returns lost or damaged during transit.

Exchanges

We do not offer direct exchanges for changes in size, colour, or personal preference.

If you would like a different item, please request a return for your eligible purchase and place a new order through our online store.

All returns are subject to the eligibility requirements outlined in this policy.

For damaged, defective, or incorrect items, please refer to the section below.

Non-Returnable Items

For hygiene and safety reasons, jewelry items cannot be returned or exchanged unless they arrive damaged or defective.

The following items are also not eligible for return or exchange:

  • Personalized or customized products

  • Final-sale items

  • Items that have been worn, used, or damaged after delivery

  • Items that do not meet our return eligibility requirements

These exclusions do not affect any rights or remedies available under applicable consumer protection laws.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us at contact@jeslov.com within 7 days of delivery.

Include your order number, a description of the issue, and clear photos of the item and packaging, where applicable.

We will review your request and work with you to provide an appropriate resolution, which may include a replacement or refund.

For verified errors on our part or items that arrive damaged, defective, or incorrect, JesLov Creations will cover reasonable return shipping costs where a return is required.

The 7-day reporting period helps us resolve issues promptly and does not limit any rights provided by applicable law.

Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be issued to the original payment method.

Please allow 5–7 business days after receipt and inspection for us to process an approved refund.

Depending on your bank or credit card provider, additional time may be required for the refund to appear on your statement.

You will receive an email confirmation once your refund has been processed.

Original shipping charges are non-refundable, unless the return is due to an error on our part or the item arrived damaged, defective, or incorrect, or where otherwise required by law.

Items that do not meet our return eligibility requirements may be declined for a refund.

Contact Us

For questions about returns, exchanges, or refunds, please contact:

JesLov Creations
Email: contact@jeslov.com

Our team will be happy to assist you.