FAQs

Orders can be cancelled within 24 hours of placing the order, provided the order has not already been fulfilled or shipped. Please contact us as soon as possible with your order number, and we’ll do our best to assist you.

Please contact us as soon as possible. If the order has not been fulfilled or shipped, we may be able to update the address. Once an order has shipped, we may not be able to make changes to the delivery address.

Order confirmations are sent to the email address provided at checkout. Please check your spam or junk folder first. If you still can't find it, contact us with your order details.

You can check your order status through your JesLov account.

Once your order has shipped, you'll receive an email with your tracking information when available. For most international orders shipped through PostNL, tracking information will be provided.

Tracking information may take some time to update after an order has been shipped. For international shipments, tracking may pause while the package is being processed by customs or transferred to the local postal service.

If your tracking hasn't updated for several days, please contact us and we'll be happy to help.

We ship within Canada, the United States, and internationally. International shipping availability may vary depending on the destination and available shipping services.

Orders are typically processed within 2-5 business days.

For orders within Canada and the United States, typical delivery is 3-7 business days after fulfillment, depending on the shipping method selected at checkout.

For international orders, delivery times vary depending on the destination, shipping method, customs processing, and local postal services. International delivery times are estimates and are not guaranteed.

Shipping rates are calculated at checkout based on your shipping address, order size, and available shipping options.

International orders are not eligible for free shipping.

International orders are shipped using the best available shipping service based on the destination, package details, and available carrier options.

Most international orders are shipped through PostNL. You will receive a tracking number for your shipment when tracking is available.

Once the package arrives in your country, it may be transferred to your local postal service or the carrier's local delivery partner for final delivery.

U.S. orders are shipped on a Delivered Duty Paid (DDP) basis.

Any applicable duties and import taxes for U.S. orders are calculated and collected at checkout as part of your order total. You should not be required to pay additional import duties or taxes to the carrier upon delivery for charges that were collected at checkout.

For orders shipped outside Canada and the United States, customers are responsible for any customs duties, import taxes, brokerage fees, or other charges that may apply upon arrival.

These charges are not included in the shipping cost paid at checkout and may be collected by the destination country's customs authority, postal service, or delivery carrier.

Customs requirements and charges vary depending on the destination country.

For orders shipped outside Canada and the United States, your package may be held by customs or your local postal service if customs clearance or payment of applicable duties, taxes, or fees is required.

Please monitor your tracking information and contact your local postal service or delivery carrier if your package requires action.

It is the customer's responsibility to complete any required customs clearance and pay applicable charges for international orders outside Canada and the United States.

JesLov Creations is not responsible for packages delayed or held due to unpaid duties, taxes, or incomplete customs clearance.

Yes. Pickup is currently available in Ottawa and Montreal. Available pickup options will be shown at checkout when applicable.

Yes. Eligible items can be returned within 14 days of delivery. Items must be unworn, unused, and in their original condition and packaging.

Yes. Eligible items can be exchanged within 14 days of delivery. Items must be unworn, unused, and in their original condition and packaging.

To return an eligible item, securely package the item and include a note with your order number and any exchange details, if applicable.

Please mail your return to:

JesLov Creations
415 Kenwood Avenue
Ottawa, ON
Canada K2A0K5

Customers are responsible for return shipping costs. We strongly recommend using a trackable shipping method, as JesLov Creations is not responsible for returns that are lost or damaged in transit.

Please allow 5-7 business days for processing and handling once your return is received.

Yes. Jewelry items are not eligible for return or exchange unless they arrive damaged or defective.

Personalized, customized, and final-sale items are also non-returnable.

Customers are responsible for return shipping costs, unless the item arrived damaged, defective, or incorrect.

Once we receive your return, we will inspect the item to ensure it meets our return requirements. We will then process the approved refund or exchange.

Please allow at least 5 business days from the date we receive your return for processing. You will receive an email once your return has been processed.

Approved refunds will be issued to the original payment method.

Depending on your bank or credit card company, it may take 1-2 billing cycles for the refund to appear on your statement.

Please contact us at contact@jeslov.com within 7 days of delivery with your order number and photos of the item.

We will review the issue and work with you to resolve it.

We accept online payments through the payment methods available at checkout. Available payment options may vary depending on your location.

Yes. Customers in supported countries may be able to view product and shipping prices and complete their purchase in their local currency.

Currency availability depends on your location and the payment methods available at checkout.

If you see what appears to be a duplicate charge, first check whether one of the charges is still pending. Some duplicate-looking charges are temporary authorization holds and may disappear automatically.

If both charges remain, please contact us with your order details.

No. You can check out as a guest without creating an account.

You can create an account by clicking here.

To reset your password, click here. You will then be prompted to enter the email address you used to create your account.

Once you submit your email address, you'll receive an email with a link to reset your password.

You can subscribe to emails by visiting jeslov.com and using the sign-up form located in the footer.

If you want to cancel or unsubscribe, click the "Unsubscribe" link in one of our emails.