Privacy Policy

Last updated: September 27, 2026

JesLov Creations Inc. operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”).

This Privacy Policy describes how JesLov Creations Inc. (“JesLov”, “we”, “us” or “our”) collects, uses, discloses and protects your personal information when you visit, use, or make a purchase or other transaction using our Services, or otherwise communicate with us.

JesLov is based in Ottawa, Ontario, Canada. Our privacy practices are intended to comply with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), where applicable.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, use, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your personal information may be collected, used and disclosed as described below.

Personal Information We Collect

When we use the term “personal information”, we mean information that identifies you or that can reasonably be associated with you.

Depending on how you interact with our Services, we may collect the following types of personal information:

• Contact information, including your name, email address, phone number, billing address and shipping address.

• Payment and transaction information, including information about your purchases, payment method, transaction details and payment confirmations. Payment card information is generally processed by our payment providers rather than stored directly by JesLov.

• Account information, including your account credentials, preferences and settings, if you create an account.

• Order information, including products you purchase, return, exchange or cancel, and your order history.

• Communications, including information you provide when you contact us for customer support or otherwise communicate with us.

• Device information, including information about your device, browser, IP address, network connection and other technical identifiers.

• Usage information, including information about how and when you interact with our website and Services.

• Information provided through reviews or other content, if you choose to submit such information to us or through our Services.

We only collect personal information that is reasonably necessary for the purposes described in this Privacy Policy or otherwise permitted or required by applicable law.

Sources of Personal Information

We may collect personal information from:

• You directly, including when you create an account, place an order, contact us, subscribe to communications, submit a review or otherwise use our Services.

• Automatically through our Services, including through cookies and similar technologies when you browse our website.

• Our service providers, such as payment processors, technology providers, analytics providers and fulfillment or shipping providers.

• Third parties or business partners, where permitted by applicable law and where reasonably necessary to provide or improve our Services.

How We Use Your Personal Information

We may use your personal information for the following purposes:

Providing and Improving Our Services

We use your information to:

• Process and fulfill your orders.

• Process payments and transactions.

• Provide customer support.

• Manage customer accounts.

• Process returns, exchanges and cancellations.

• Arrange fulfillment and delivery of orders.

• Provide order confirmations, updates and other service-related communications.

• Remember certain preferences and improve your shopping experience.

• Understand how customers use our website and improve our products, Services and website.

Marketing and Communications

Where permitted by applicable law and, where required, with your consent, we may use your contact information to send promotional emails or other marketing communications about our products, services, promotions or updates.

You can unsubscribe from promotional emails at any time by using the unsubscribe option included in the communication.

We may continue to send non-promotional communications that are necessary to complete or manage an order or provide our Services.

Security and Fraud Prevention

We may use personal information to:

• Protect the security of our website and Services.

• Detect and prevent fraud, unauthorized transactions and other potentially harmful or unlawful activity.

• Protect our customers, business and systems.

• Verify information where reasonably necessary.

Legal and Regulatory Requirements

We may collect, use or disclose personal information when reasonably necessary to:

• Comply with applicable laws and regulations.

• Respond to valid legal requests or orders.

• Protect our legal rights.

• Investigate suspected fraud or unlawful activity.

• Enforce our Terms of Service or other applicable policies.

• Resolve disputes.

How We Disclose Personal Information

We may disclose personal information to third parties where reasonably necessary for the purposes described in this Privacy Policy and as permitted or required by applicable law.

These third parties may include:

• Shopify and technology service providers that help us operate our website and Services.

• Payment processors that process payments and transactions.

• Fulfillment and shipping providers that help us process and deliver orders.

• Analytics and technology providers that help us understand and improve our website and Services.

• Customer service and communication providers that help us communicate with you.

• Marketing and advertising providers, where permitted by applicable law and where applicable consent has been obtained.

• Professional advisors, such as legal, accounting or other professional service providers, where reasonably necessary.

• Government authorities or other parties, where disclosure is required or permitted by law.

• Other parties with your consent or at your direction.

We do not sell your personal information for money.

Where third-party service providers process personal information on our behalf, we take reasonable steps to ensure that the information is handled appropriately and protected against unauthorized access, use or disclosure.

Shopify

Our store is powered by Shopify, which provides the e-commerce platform that allows us to offer our products and Services.

Shopify may collect and process personal information in connection with your use of our store and its services. Information submitted through our store may be processed by Shopify and other service providers, including providers located outside Canada.

For more information about how Shopify handles personal information, please review Shopify’s privacy policy.

Shopify Privacy Policy

Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags and similar technologies to operate our website, remember preferences, understand how visitors use our Services, improve website functionality and, where permitted, support marketing and advertising activities.

Cookies may collect information such as your IP address, browser type, device information, pages visited and interactions with our website.

You may be able to control or disable certain cookies through your browser or device settings. Disabling cookies may affect some features or functionality of our website.

Third-Party Websites and Links

Our Services may contain links to websites or platforms operated by third parties.

If you follow a link to a website that is not operated or controlled by us, you should review that website’s privacy policy and terms.

We are not responsible for the privacy, security or practices of third-party websites or platforms.

Children's Privacy

Our Services are not directed toward children.

We do not knowingly collect personal information from children where doing so would be prohibited by applicable law.

If you believe that a child has provided us with personal information in circumstances where it should not have been collected, please contact us using the information provided below.

Security of Your Information

We take reasonable safeguards appropriate to the sensitivity of the personal information we hold to protect it against unauthorized access, collection, use, disclosure, copying, modification or disposal.

However, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security of personal information.

Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to provide our Services, maintain business and transaction records, comply with legal and regulatory requirements, resolve disputes and enforce our agreements.

When personal information is no longer required, we take reasonable steps to securely dispose of or anonymize it, subject to applicable legal and business requirements.

Your Privacy Rights

Depending on where you live and subject to applicable law, you may have rights regarding your personal information, including the right to:

• Request access to personal information we hold about you.

• Request correction of inaccurate or incomplete personal information.

• Ask questions about how we collect, use or disclose your personal information.

• Withdraw consent where consent is the legal basis for processing, subject to legal or contractual restrictions.

• Request deletion or removal of personal information where permitted by applicable law.

• Opt out of certain marketing communications.

Under Canadian privacy law, individuals may have rights to access information about the existence, use and disclosure of their personal information and to challenge the accuracy or completeness of that information.

These rights are subject to applicable legal exceptions and limitations.

To make a privacy request, please contact us using the information below. We may need to verify your identity before processing certain requests.

Marketing Communications

If you receive promotional emails from us, you can unsubscribe at any time using the unsubscribe link provided in the email.

We will handle commercial electronic communications in accordance with applicable Canadian requirements, including Canada's anti-spam legislation where applicable.

Privacy Complaints

If you have a question or concern about how we handle your personal information, please contact us first so that we can review and address your concern.

You may contact us at:

JesLov Creations Inc.
415 Kenwood Avenue
Ottawa, ON K2A 0K5
Canada

Email: contact@jeslov.com

Canadian privacy law provides individuals with avenues to challenge an organization's privacy practices, including through the Office of the Privacy Commissioner of Canada where applicable.

International Transfers and Processing

Some of our service providers, including Shopify and other technology, payment, analytics, fulfillment and service providers, may process or store personal information outside Canada.

As a result, your personal information may be transferred to, stored in or processed in another country and may be subject to the laws of that country.

Where personal information is transferred to service providers outside Canada, we take reasonable steps to ensure that appropriate safeguards are in place in accordance with applicable privacy laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, Services, technology, legal requirements or privacy obligations.

When we make changes, we will update the “Last updated” date at the top of this Privacy Policy and provide notice where required by applicable law.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or wish to exercise an applicable privacy right, please contact us:

JesLov Creations Inc.
415 Kenwood Avenue
Ottawa, ON K2A 0K5
Canada

Email: contact@jeslov.com