Shipping policy

Shipping Policy

At JesLov Creations, we want to make sure your order gets to you safely and on time.

Processing & Shipping Times

Orders are typically processed within 2-5 business days.

Shipping lead times will vary depending on your location and the shipping method selected at checkout. Once your order has been fulfilled, the typical delivery time is 3-7 business days.

Please note that delivery times are estimates and are not guaranteed. Delays may occur due to carrier delays, weather, holidays, or other circumstances outside our control.

Shipping Rates

Shipping rates are calculated at checkout based on your shipping address, order size, and available shipping options.

We currently ship within Canada and the United States.

Tracking

Once your order has shipped, you will receive an email with your tracking information when available.

Address Changes

Please make sure your shipping information is accurate before completing your order. If you need to make a change to your shipping address, contact us as soon as possible at contact@jeslov.com.

Once an order has been shipped, we may not be able to make changes to the delivery address.

Lost, Delayed or Damaged Packages

If your package is delayed, lost, or arrives damaged, please contact us at contact@jeslov.com with your order number and any relevant information.

We will do our best to assist you and work with the shipping carrier when necessary. JesLov Creations is not responsible for delays caused by the shipping carrier or circumstances outside our control.

Local Pickup

Local pickup may be available at select locations. If pickup is available for your order, the option will be shown at checkout.

Questions

If you have any questions about shipping or your order, please contact us at contact@jeslov.com.